Golden Care allows users to request deletion of their account and all associated personal data both from within the app and directly via the web (without requiring app login), in full compliance with Google Play Developer Policies.

1. How to Request Account Deletion

A. In-App Deletion (Logged-in Users)

If you have the Golden Care app installed:

1. Open the app and log in to your account.
2. Navigate to Profile -> Delete Account.
3. Confirm your deletion request.

B. Web / Outside-App Deletion (No App or Login Required)

If you no longer have the app or wish to request deletion directly from the web:

1. Send an email to our Data Protection team at [email protected] or [email protected] with the subject "Account Deletion Request".
2. Include your registered email address and/or phone number so we can verify account ownership.
3. Our support team will process your request and confirm deletion within 48 to 72 hours.

2. What Data Is Deleted

Upon account deletion, the following data is permanently erased:

• Personal Profile Data (Full Name, Address details, Emergency Contacts)
• Account Credentials & Contact Information (Email, Phone Number)
• Push Notification Tokens (FCM Tokens)
• Caregiver Profile Details (Specialties, Bio, Experience, Languages)

3. What Data Is Retained (Legal & Compliance)

Certain financial and transaction records (such as completed payment history, statutory tax withholding records, and legal dispute logs) are retained in an archived state for the mandatory statutory retention period required by law.

4. Eligibility Checks

Deletion requests may be briefly delayed if you have active, unfulfilled service bookings. Active bookings must be completed or cancelled before deletion is finalized.

5. Contact Information

For questions regarding account deletion or data privacy, contact us at:

• Email: [email protected] / [email protected]
• Phone: +91 9955638062
• Registered Address: Chandigarh, 160017, India