This website and mobile application platform ("Platform") is designed, operated, and maintained by Golden Cares LLP ("Company", "We", or "Us"). The information, materials, and services available on this Platform are provided on an "As-Is" and "As-Available" basis, without warranties of any kind, to the fullest extent permitted under applicable Indian law, including the Consumer Protection Act, 2019 and the Information Technology Act, 2000 (and rules framed thereunder).

By accessing or using the Platform, You acknowledge, understand, and agree to the terms of this Disclaimer.

1. Nature of Services (Non-Medical Support)

Golden Cares provides on-demand, non-medical companionship, daily errand assistance, digital guidance, and outdoor mobility support for seniors through verified youth companions.

Non-Medical Disclaimer: Golden Cares is not a medical provider, nursing bureau, ambulance service, or clinical healthcare facility. The Companions dispatched via the Platform are not licensed doctors, nurses, or certified medical attendants.

Our Companions do not administer injections, prescribe or alter medication schedules, conduct medical diagnostics, or provide emergency critical care. Any medical reliance must be directed exclusively to qualified medical practitioners.

2. Information Accuracy & "As-Is" Platform Operation

While We endeavor to keep information on the Platform updated and accurate, the Company makes no express or implied representations, guarantees, or warranties regarding the completeness, accuracy, reliability, or timeliness of any content, descriptions, or links provided, subject to the disclosure obligations applicable to e-commerce entities under the Consumer Protection (E-Commerce) Rules, 2020.

The Company does not warrant that the Platform will operate uninterrupted or error-free, or that servers hosting the Platform are free from viruses, bugs, or malicious code, and disclaims liability for such interruptions to the extent permitted under the Information Technology Act, 2000.

The Company disclaims all liability for any typographical errors, broken links, omissions, or unintentional inaccuracies, without prejudice to Users' statutory rights under applicable consumer protection law.

3. Emergency & Medical Situations

In the event a senior citizen under a Companion's care experiences a sudden medical issue, injury, or health emergency, the Companion's role is limited to: (i) alerting the registered emergency contact/family member immediately, and (ii) facilitating access to emergency medical services (such as calling an ambulance or nearest hospital), where reasonably possible.

Companions are not trained or authorized to administer first aid beyond basic, non-invasive assistance, diagnose medical conditions, or make clinical decisions on behalf of the senior citizen.

Users are responsible for providing Golden Cares with accurate and updated emergency contact information, relevant medical conditions, and any specific care instructions prior to the commencement of service.

Golden Cares shall not be held liable for outcomes arising from delayed, incomplete, or inaccurate information provided by the User regarding the senior's medical history or emergency contacts.

4. Limitation of Liability

Under no circumstances shall Golden Cares LLP, its founders, employees, partners, or companions be liable to any User, client, or third party for any direct, indirect, incidental, consequential, special, or exemplary damages or losses arising out of:

• Reliance on any information contained on the Platform;
• User-to-companion interactions or companion conduct outside the designated scope of service;
• Inability to access, downtime, or technical disruptions of the Platform;
• Unforeseen delays caused by traffic, weather, client no-shows, or transit conditions;
• Medical or health emergencies arising during the course of service, save to the extent caused by the Company's own gross negligence or willful default.

Nothing in this Disclaimer shall be construed to exclude or limit the Company's liability where such exclusion is not permitted under the Consumer Protection Act, 2019, or any other applicable law.

Users acknowledge that they access the Platform and engage companion services at their own risk and based on their independent judgment.

5. Third-Party Links & Services

The Platform may integrate or contain links to third-party tools (such as payment gateways, mapping services, or communication APIs).

Golden Cares does not endorse, control, or assume responsibility for the content, privacy practices, terms, or services of any third-party websites or services. Users are encouraged to review the applicable terms of such third parties independently.

6. Governing Law & Jurisdiction

This Disclaimer shall be governed by and construed in accordance with the laws of India.

Subject to any mandatory consumer protection provisions granting Users the right to approach a forum within their own jurisdiction, any disputes arising out of or in connection with this Disclaimer shall be subject to the exclusive jurisdiction of the competent courts at Chandigarh, India.

7. Contact Information

If You have any questions, concerns, or require clarifications regarding This Disclaimer, please reach out to Us at:

• Email: [email protected]
• Platform: www.goldencares.in

This Disclaimer is subject to periodic review and update by Golden Cares LLP to remain consistent with applicable Indian law.