By creating an account or using Golden Care, you agree to these Terms and Conditions.

1. Service Scope

Golden Care is a platform that connects families with caregivers for assisted care services. Service details are presented at booking time.

2. Eligibility and Account Responsibility

• You must provide accurate and current information.
• You are responsible for activity conducted through your account.
• You must keep your credentials secure and notify us if unauthorized access occurs.

3. Booking, Pricing, and Payments

• Booking confirmation depends on caregiver availability and successful payment processing.
• Prices, durations, and available slots are shown in-app and may change.
• Payments are processed through approved third-party payment providers.

4. Cancellations and Refunds

Cancellations and refunds are governed by our Refund Policy, which is part of these Terms.

5. User Conduct and Safety

You agree not to:

• Misuse the platform, submit false bookings, or impersonate others
• Harass, threaten, or abuse caregivers, families, or support staff
• Use the platform for unlawful activity

Users must provide a safe service environment and accurate service-location details.

6. Service Limitations

Golden Care does not guarantee uninterrupted availability, specific caregiver assignment, or outcomes beyond the booked service scope.

7. Intellectual Property

App content, branding, and platform assets are owned by Golden Care or its licensors and are protected by applicable laws.

8. Suspension and Termination

We may suspend or terminate accounts for policy violations, fraud risk, legal obligations, or misuse of services.

9. Limitation of Liability

To the extent permitted by law, Golden Care is not liable for indirect, incidental, or consequential damages arising from platform use.

10. Governing Law

These Terms are governed by applicable laws of India. Courts with competent jurisdiction in India will handle disputes, subject to mandatory consumer rights.

11. Contact Information

If you have any questions regarding these Terms, contact:

• Email: [email protected]
• Phone: +91 9955638062
• Registered Address: Chandigarh, 160017, India