GoldenCares App ("GoldenCares", "we", "our", "us") provides caregiving booking and coordination services. This Privacy Policy explains how we collect, use, share, retain, and protect your data when you use our mobile and web applications.

1. Data We Collect

A. Account and profile data

• Name, email, phone number, date of birth, and role (family/caregiver)
• Address fields (street, city, state, pincode, country)
• Emergency contacts you add
• Caregiver profile details (specialties, languages, skills, experience, bio)

B. Booking and service data

• Service selected, schedule, booking status, assigned caregiver, and related notes
• Service address and optional location coordinates used for service fulfillment
• Optional care notes and care preferences that you choose to provide, to help the assigned caregiver deliver the service

C. Location data

• Approximate/precise location only when you use location-enabled booking features (for example, map picker or address assistance)
• We do not collect background location for advertising or analytics

D. Media and permissions data

• Profile photo uploads from camera/gallery (if you choose to upload)

E. Payment and transaction data

• Payment and transaction references (for example payment ID, order/transaction ID, status)
• Payments are processed by Razorpay; we do not store full card numbers, CVV, or UPI PINs

F. Device, security, and communications data

• Push notification token (FCM token)
• App diagnostic, crash, and usage data collected via Firebase Analytics and Firebase Crashlytics, needed for fraud prevention, support, and reliability. This data may be linked to your account identifier.

2. How We Use Data

We use collected data to:

• Create and manage your account
• Match families and caregivers, process bookings, and deliver services
• Enable map/address features and service coordination
• Process payments, refunds, and transaction support
• Send booking and service notifications
• Detect misuse, secure the platform, and comply with legal obligations

3. Data Sharing and Disclosure

We may share data only as needed with:

• Caregivers or families involved in a booking
• Service providers acting on our behalf (for example Firebase services, Google Maps platform services, Razorpay)
• Authorities or legal entities when required by law, regulation, or valid legal request

We do not sell personal or sensitive user data.

4. Data Retention

• We retain account and operational records while your account is active and as needed for service operations.
• We retain limited records after closure where required for legal compliance, fraud prevention, accounting, dispute resolution, or enforcement of terms.
• Backup data may be retained for a limited period before secure deletion cycles complete.

5. Data Security

• Data in transit is protected using modern encryption (for example HTTPS/TLS).
• Access controls, authentication checks, and platform security rules are used to reduce unauthorized access.
• No system is 100% risk-free, but we apply commercially reasonable safeguards.

6. Your Choices and Rights

You can:

• Access and update profile information in-app
• Manage location/camera/notification permissions in your device settings
• Request account deletion from inside the app and through our published account deletion route

If deletion is requested while active bookings exist, processing may be delayed until those obligations are resolved.

7. Children

Golden Care is not directed to children. Users must satisfy our eligibility requirements before creating accounts.

8. International Processing

Your data may be processed on infrastructure operated by our service providers in multiple regions, subject to applicable safeguards.

9. Policy Updates

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last Updated" date and, where appropriate, providing additional notice.

10. Contact Information

For privacy questions, data requests, or complaints, contact:

• Email: [email protected]
• Phone: +91 9955638062
• Registered Address: Chandigarh, 160017, India