This Website and Application platform ("Platform") is owned, hosted, and maintained by Golden Cares LLP ("Company", "We", "Us", or "Our"). We are committed to protecting the privacy of all visitors, clients, and companions who access or register on our Platform ("User" or "Users").

This Cookies Policy is issued in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the rules framed thereunder, and describes how We use Cookies and similar tracking technologies when You access or use the Platform. This Policy must be read alongside our Privacy Policy, which explains in detail how Your personal data is collected, used, stored, and protected.

By continuing to access or use the Platform, You acknowledge that You have read and understood this Cookies Policy.

1. What Are Cookies?

Cookies are small data files and software codes sent by our Platform to Your web browser or mobile application. They are stored on the hard drive, browser cache, or local storage of Your device to help identify You and maintain secure sessions while browsing. Cookies, by themselves, do not give Us direct control over or unauthorized access to Your device.

2. Categories of Cookies We Use

In line with data minimisation principles under the DPDP Act, We classify Cookies used on the Platform into the following categories:

2.1 Essential / Strictly Necessary Cookies

These Cookies are required for the core functioning of the Platform and cannot be switched off.

• Maintaining secure, active login sessions
• Enabling booking workflows and checkout processes
• Load balancing and basic platform security

These Cookies do not require Your separate consent, as they are necessary to provide the service You have requested.

2.2 Functional Cookies

These Cookies enable enhanced functionality and personalization.

• Remembering language, location, or display preferences
• Recalling previously selected companion/service preferences
• Enabling chat or instant-support tracking features

2.3 Analytics & Performance Cookies

These Cookies help Us understand how Users interact with the Platform.

• Measuring traffic, page views, and feature engagement
• Identifying navigation patterns to improve platform speed and layout
• Diagnosing technical errors

2.4 Marketing & Advertising Cookies

Where applicable, these Cookies are used to:

• Understand User preferences for tailoring communications about our elder-care services
• Measure the effectiveness of our own promotional campaigns

We do not currently share Cookie data with third-party advertising networks for cross-platform ad targeting. If this changes, this Policy will be updated in advance.

3. How We Use Cookie Data

We may combine information collected automatically via Cookies (such as device identifiers, User IDs, and navigation behaviour) with registration details held in Our secure database, strictly for the purposes of:

• Maintaining secure, uninterrupted sessions during browsing and bookings
• Personalizing Your experience of Our non-medical elder-care services
• Analyzing and improving Platform performance and usability
• Detecting suspicious activity and preventing unauthorized access to Your account

Any such processing of personal data is carried out in accordance with Our Privacy Policy and the requirements of the DPDP Act, including the principles of purpose limitation and data minimisation.

4. Your Choices & Rights

4.1 Managing Cookies via Your Browser/Device

Most web browsers and mobile devices allow You to:

• Customize Cookie settings,
• Receive alerts before a Cookie is stored, or
• Disable or delete Cookies entirely.

Please note: If Essential or Functional Cookies are disabled, certain features of the Platform — such as session persistence, booking workflows, and instant support tracking — may not function properly or may become unavailable.

4.2 Your Rights as a Data Principal under the DPDP Act

As a Data Principal under the DPDP Act, 2023, You have the right to:

• Seek information about the personal data We hold and how it is processed;
• Request correction or erasure of Your personal data;
• Withdraw consent for non-essential Cookies (Functional, Analytics, or Marketing) at any time, without affecting the lawfulness of processing carried out before such withdrawal;
• Nominate another individual to exercise these rights on Your behalf, in the event of Your death or incapacity;
• Register a grievance regarding the handling of Your personal data.

To exercise any of the above rights, please write to Us using the contact details in Section 6 below.

5. Third-Party Cookies & Links

Our Platform may contain links to external third-party portals, such as payment gateways or map/routing services. These third parties may place their own Cookies on Your device, governed by their own cookie and privacy policies. The Company:

• Is not responsible for Cookies placed by such external platforms, and
• Does not control how third parties collect or use information gathered independently through their own websites or services.

We encourage Users to review the cookie and privacy policies of any third-party service before use.

6. Grievance Redressal & Contact Information

If You have any questions, concerns, or grievances regarding Our use of Cookies or data management practices, or wish to exercise any rights available to You under the DPDP Act, please contact Us at:

• Email: [email protected]
• Platform: www.goldencares.in

We aim to acknowledge and address all such requests within a reasonable timeframe, in accordance with applicable law.

7. Updates to This Policy

Golden Cares LLP reserves the right to review and update this Cookies Policy from time to time to reflect changes in our practices, technology, or applicable law, including the DPDP Act and rules issued thereunder. The revised Policy will be posted on the Platform with an updated "Last Updated" date, and, where required by law, We will seek fresh consent for any material change affecting Your rights.

For any queries related to this Policy, contact us at [email protected].