Legal Document
Data Collection and Usage Policy
Effective Date: 15 August 2026 | Last Updated: March 30, 2026
This page provides a plain-language summary of what data Golden Care collects, why it is collected, and how it is handled for Google Play compliance and user transparency.
1. Data Categories
| Data Category | Examples | Why We Collect It | Shared With |
|---|---|---|---|
| Account identifiers | Name, email, phone, role | Account creation, login, support | Service providers (hosting/auth) |
| Profile data | DOB, address, emergency contacts, caregiver profile info | Service eligibility, profile completeness, operations | Care recipients/caregivers involved in service |
| Booking data | Service selected, schedule, status, notes | Booking lifecycle and fulfillment | Assigned caregiver/family and processors |
| Location data | Address, map coordinates selected in app | Service delivery accuracy and routing | Mapping/geolocation providers, assigned service parties |
| Care notes | Optional care preferences or requirements you provide | Service suitability and continuity of care | Assigned caregiver/family for service delivery |
| Media | Profile photos from camera/gallery | Profile identity and trust signals | Storage provider and authorized app users |
| Payments metadata | Payment/order/transaction references, status | Payment confirmation, refunds, dispute handling | Payment processor and compliance partners |
| Notifications data | Device push token, delivery metadata | Booking alerts and account notifications | Notification infrastructure providers |
| Analytics and crash data | App usage events, crash/error logs, account identifier | App reliability, fraud prevention, product improvement | Firebase Analytics, Firebase Crashlytics |
2. Data We Do Not Sell
We do not sell personal or sensitive user data.
3. Location and Permissions
- Location is requested only for app features that need service-address/location support.
- We do not request background location for advertising or analytics.
- Camera/gallery permissions are used only when you choose to upload profile images.
4. Third-Party Processors
We use third-party infrastructure and service providers (for example Firebase services, mapping/location providers, and Razorpay) to operate platform functionality.
5. Retention and Deletion
- Data is retained only as long as needed for service operations, legal compliance, fraud prevention, and dispute handling.
- Users can request account and associated-data deletion using in-app and web-accessible deletion pathways.
6. Controls
Users can access/update profile fields in-app, manage app permissions in device settings, and contact us for data rights requests.
7. Contact
- Email: [email protected]
- Phone: +91 9955638062
- Registered Address: Chandigarh, 160017, India